Repaired where a repair is honest, replaced where it is not, and quoted complete, including the parts a cheaper quote leaves out.
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Two quotes for the same tank can differ by several hundred dollars, and the difference is almost never the unit. It is what each one includes.
A replacement brings the installation up to the requirements that apply now. In a home, that includes hot water reaching bathroom fixtures used for personal hygiene at no more than 50 degrees. A tempering valve does that: it blends hot with cold on the way out, so the cylinder can be stored hot while the shower is delivered warm.
In older housing there frequently is not a serviceable one, because the original installation predates the requirement. Fitting it is part of doing the job properly, and a quote that leaves it off is not cheaper, it is incomplete.
It is worth knowing about even when you are not replacing anything, because tempering valves wear. When one drifts, the symptom is a shower temperature that wanders for no obvious reason, and that is a repair rather than a new system.


That is frequently a tempering valve rather than the tank. It is a repair, and worth checking before anybody sells you a new system.
The cylinder is kept hot for good reason. The bathroom is limited to 50 degrees.
A tempering valve is the part that reconciles those two things.
The original work predates the requirement, so there was never anything to maintain.
A changeover is the point at which it gets put right.
Temperature drifting for no reason is frequently the valve rather than the tank.
It is a repair, and considerably cheaper than what it gets mistaken for.
Nothing silts up here. The anode corrodes deliberately so the cylinder does not.
Renew it and you buy years for a fraction of a replacement.
The steel has gone, and there is no patch for that.
Shut it off and arrange the swap before the flooring joins the bill.
Once the compliance work is accounted for, the choice comes down to how each type behaves and what the property can support. This is the comparison worth having.
| Type | How it works | Expected span | Worth considering when |
|---|---|---|---|
| Electric storage | A submerged element warms a stored volume | About 8 to 12 years | There is no gas and the existing position already suits a tank |
| Gas storage | A burner beneath keeps the volume hot | About 8 to 12 years | Gas is connected and the flue clearances can be met |
| Continuous flow | Water is heated in transit and nothing is stored | About 15 to 20 years | Gas is available and floor space is short |
| Heat pump | Ambient warmth is moved into the tank | About 10 to 15 years | Running cost matters and there is outdoor airflow |
| Solar with boost | Roof collectors, with an element for poor weather | About 15 to 20 years | The roof orientation suits it and you are staying put |
A starting point rather than a rule. Storage is judged on how much can be drawn before it empties, so the number that counts is how many people want hot water in one hour.
| Occupants | Electric storage | Gas storage | Continuous flow |
|---|---|---|---|
| One or two | 125 to 160 L | 90 to 135 L | 16 L/min |
| Three to four | 250 to 315 L | 135 to 170 L | 20 L/min |
| Five or more | 315 to 400 L | 170 L or twin | 26 L/min |
| Two bathrooms at once | Size up a step | Size up a step | 26 L/min |
Fixed price agreed before anything starts. These are indicative 2026 ranges.
Taken off the repair in full if you ask us to carry it out.
The most common electric fault, and the reason a cold tank is not automatically a dead one.
The usual answer to a shower temperature that has started wandering.
Unit, install, removal of the old one, and compliance work, in one figure.
Subject to gas at the property and a wall that meets the flue clearances.
Electric storage right through the older housing here, gas wherever a property is connected for it, and continuous flow anywhere a cylinder had to give up its floor space. These are the makes behind it.
We service and replace these systems as an independent licensed plumber. We are not an agent for, or endorsed by, any of these manufacturers.








Type, age, and whether the shower temperature has been steady. That last one points at a valve rather than a tank.

Every unit carries a compliance plate with a date, and we read it out, because a real age turns repair or replace into arithmetic.

Anode, element, thermostat or tempering valve where that genuinely solves it. Nothing gets changed over while it has life left.

We run it, check the delivered temperature at the bathroom, take the old unit away and leave the paperwork.
A licensed plumber answers directly. Repairs are usually same-day and plenty of changeovers are too.
Call 1300 381 569
Frequently it is one item. A replacement has to comply with the current requirements, and in a residence that includes hot water delivered to bathroom fixtures used for personal hygiene at no more than 50 degrees. That is done with a tempering valve. If an older installation does not have a serviceable one, fitting it is part of the job, and a quote that omits it is cheaper because it is incomplete.
It blends hot water with cold before it reaches the bathroom so the delivered temperature is limited, while the tank itself stays hot enough to be safe from a bacterial point of view. It is the reason a storage system can be stored hot and delivered warm.
Yes, it is a mechanical part with a finite life. When one drifts, the symptom is delivered temperature moving around: showers that get hotter or cooler than they used to for no obvious reason. It is a repair rather than a reason to replace the system.
Soft water is why they fail this particular way. In hard-water places a tank silts up with scale. Sydney's supply is not like that, so the sacrificial anode is consumed protecting the steel and the tank starts corroding once it has gone, or an element burns out. Both are frequently repairs.
On a unit you plan to keep, it is the best value job in this trade. It costs a fraction of the tank it protects and it is the only maintenance that genuinely adds years.
Replace. A weeping cylinder means the steel has gone and there is no patch for that. Shut it off and ring, because the water damage compounds daily.
Diagnosis is $120 to $250 and comes off the repair. An element or thermostat is $250 to $550. An anode is $300 to $600. A tempering valve is $250 to $450. A storage replacement is $1,400 to $2,800 and a continuous flow changeover $2,000 to $3,800.
Tell us the type, roughly the age, and whether the shower temperature has been steady. Those three answers separate a valve from a tank before anybody drives out.
Kept if it can be kept, changed if it cannot, and quoted complete either way.
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